MSP Overview

Are you a London-based business feeling overwhelmed by your IT needs? We’re your solution. As a leading managed service provider, we specialise in simplifying technology for small to medium-sized enterprises like yours. 

Our round-the-clock support, fixed-fee structure, and free IT assessment offer reliable, cost-effective solutions tailored to your needs. Book your no-obligation meeting today to discover how we can elevate your IT strategy.

Level Up Your IT

What is Managed Service Provider?

A Managed Service Provider (MSP) is a trusted partner that takes responsibility for proactively managing and maintaining a business’s IT systems, ensuring they remain secure, reliable, and optimised for performance. Instead of reacting to problems when they arise, an MSP uses continuous monitoring, preventive maintenance, and expert support to minimise downtime, reduce risks, and improve efficiency. This approach provides businesses with predictable costs, access to enterprise-grade expertise, and the freedom to focus on their core operations while technology runs smoothly in the background. By aligning IT strategy with business objectives, a quality-focused MSP not only safeguards systems but also helps drive long-term growth and resilience.

We only partner with the industry leaders

As a Managed Service Provider we have been long-term partners with industry leaders such as Microsoft, Cisco, Meraki and have a reliable and trusted partner network. Our business ethics ensure we pick our partners solely based on the benefits for our clients, reviewing the modern IT solutions and partners on an annual basis.

What sets us apart:

• Unmatched Expertise: Our team of certified IT experts is always ahead of the curve, delivering cutting-edge solutions that keep your business competitive.
• Ironclad Security: Protecting your business is our top priority. Our advanced security measures, including state-of-the-art firewalls and regular security audits, safeguard your sensitive data from cyber threats.
• Business Continuity: Our robust disaster recovery and backup plans ensure minimal downtime, so your operations keep running smoothly, even in the face of unexpected challenges.
• Personalised Service: We take the time to understand your unique business needs and tailor our solutions accordingly.
• Proven Track Record: With over 15 years of experience, we’ve helped countless businesses thrive by optimising their IT infrastructure.
• Guaranteed Uptime: Our stringent SLAs, including guaranteed response and resolution times, ensure maximum uptime and minimal disruptions, keeping your business running smoothly.

When you choose us, you’re choosing a partner who is committed to your success.

Our Commitment to Managed IT Services

As a leading Managed Service Provider in London and the UK, we’re committed to delivering exceptional IT solutions and IT Services that drive business success. Our accreditations are a testament to our dedication to quality, security, and customer satisfaction.

• ISO Certified: Our ISO 9001:2015 and 27001:2017 certifications demonstrate our commitment to quality and security.
• Cyber Essentials Plus Certified: We maintain Cyber Essentials Plus accreditation and provide clients with the same level of security
• Customer Satisfaction: Our 99% customer satisfaction score speaks volumes about our dedication to delivering exceptional service.
• Efficient Problem Resolution: We resolve 40% of tickets on the initial call and 86% on the same business day.
  

Benefits of Using a Managed Service Provider

Partnering with a Managed Service Provider allows companies to focus on their core business while experts handle the complexity of IT management. MSPs deliver proactive support, advanced security, and strategic guidance that minimise downtime, protect critical data, and optimise technology investments—helping businesses operate smoothly, stay secure, and grow confidently in a rapidly evolving digital landscape.

FAQ

What is a Managed Service Provider (MSP)?
An MSP is a company that manages and supports your IT systems, ensuring they run securely, efficiently, and with minimal downtime.

How is an MSP different from traditional IT support?
Traditional IT support is reactive—fixing issues when they occur—while an MSP is proactive, preventing problems before they disrupt your business.

What services do you provide as an MSP?
Our portfolio includes 24/7 network monitoring, cybersecurity protection, cloud management, secure data backup, disaster recovery, and strategic IT planning.

What services do you provide as an MSP?
Our portfolio includes 24/7 network management, cybersecurity protection, cloud management, secure data backup, disaster recovery, and strategic IT planning.

Is my data safe with an MSP?
A reputable MSP uses enterprise-grade security measures to protect your data, with strict compliance and confidentiality protocols.

Can an MSP work with our existing IT staff?
Absolutely—MSPs can complement your internal team, providing extra expertise, tools, and resources.

How quickly can an MSP respond to issues?
Most MSPs offer rapid remote support, often resolving critical issues within minutes and providing on-site assistance when needed.olutely. While our primary goal is to provide remote support quickly and efficiently, we understand that some issues may require an on-site visit. Our team is ready to come to your location to resolve any critical problems, ensuring minimal disruption to your operations.

Since 2008 our business was growing and gathering the customers in the UK – mostly in London – but since 2012 a significant number of customers have been requesting our expansion to Middle East. As a result, since 2018 we have started acting as a Managed Service Provider in Dubai.