Talk to someone who can help
Explain the task that has stopped working; you do not need to diagnose it first. We help identify the next step and make the handover clear when another specialist needs to be involved.
Managed service provider for UK businesses
IT support that
makes life easier
IT help from people who take time to understand your business. From everyday support to cloud and security work, we help you work out what needs doing and who should do it.
Based in Sevenoaks, we support businesses across Kent, London and the UK, alongside your own IT team where needed.
UK-based expertise · Part of Proxar Group
MANAGED IT / CLOUD / SECURITYTechnology that helps
your business grow
your business grow
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
How we can help
The IT help you need
from people you can trust
Hand over the work your business needs covered, or bring us in for a particular challenge. We start with what is working, what is getting in the way and the help your team actually needs.
Managed IT & support
Give staff somewhere to ask for help and put recurring IT jobs in reliable hands, with support and maintenance responsibilities agreed around your business.
Helpdesk · Devices · Monitoring
Microsoft cloud
Help your people work across Microsoft 365, Azure and managed devices, whether you need a planned move, better configuration or ongoing assistance.
Microsoft 365 · Azure · Intune
Cyber security
Understand security concerns and turn agreed improvements into action, with clear ownership for accounts, devices and the information your business relies on.
Defender · Sentinel · Recovery
Networks & connectivity
Get help with office networks, Wi-Fi and important connections, from investigating a recurring fault to planning the next site or equipment change.
Cisco · Meraki · Wi-Fi
Support built around you
What do you
need help with?
Maybe a recurring fault is wasting time. Maybe your IT team needs a specialist, or the business has outgrown its current setup. You do not need to know the name of a service before asking for help.
Choose an area to see the kinds of work we can help with. We will explain the options and the responsibilities involved, including what stays with your team or an existing supplier. There is no need to replace good arrangements simply to fill a service package.
HOW CAN WE HELP?
At the centre of everything
Your business
MANAGED IT & SUPPORT
Give everyday IT a clear owner
From a sign-in problem to overdue maintenance, get the right help around the systems your team uses. We agree what we handle and where your own people stay involved.
Explore managed ITReal people. Clear advice. Practical help.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
People you can rely on
Your IT questions
answered clearly
When something goes wrong, you need more than a ticket number. You need to understand what is being investigated, who owns the next action and whether your business needs to make a decision. We work through those questions in language your team can use.
How our managed service worksKeep everyday IT running well
The regular jobs need attention as well as urgent requests. We agree the monitoring, maintenance and administration included, so useful work does not fall into the gap between your team and a supplier.
Plan ahead with confidence
A change should have a reason, not just a newer product behind it. We help you weigh application needs, continuing costs and practical dependencies before committing your people or budget.
Thinking of changing provider?
Changing IT provider?
We’ll help you plan it
A change of provider starts with a handover plan, not a switch to flick. We work through the systems, access and existing commitments with you, so the people on both sides understand what needs to happen.
See how switching works- 01
Understand your starting point
Look at the systems and support you have, the contracts still in place and the problems you want the change to solve. Missing records or access need attention early.
- 02
Plan the handover together
Agree who supplies information, transfers access and accepts each part of the handover. Keep important application and supplier dependencies visible rather than leave them until the final day.
- 03
Help your team settle in
Show staff how to get help and make outstanding actions easy to follow. Once the handover is complete, agree the improvements that deserve attention next rather than change everything at once.
WORKING WITH YOUR BUSINESS Clear advice. Practical support.
Based in Sevenoaks, supporting the UK
Experienced people
who get to know your business
From our Sevenoaks headquarters, we work with organisations across London, Kent, Berkshire and the wider UK. Getting to know your business means understanding the applications, working hours and people behind a request, not just keeping a list of equipment.
Remote assistance and on-site visits have different roles. We agree the arrangements around your locations and the work you need, including what is covered and when another supplier is involved. Your staff should know where to ask for help without having to work out those boundaries themselves.
About Proxar GroupFrequently asked questions
Your questions, answered
A few useful starting points before we talk about your own systems, people and priorities.
What does a managed service provider do?
An MSP takes ongoing responsibility for agreed parts of your IT, rather than only responding to an occasional request. That can include staff support, devices, cloud systems, networks and security. The useful question is which jobs are included for your business, who handles the rest and what happens when a problem crosses those boundaries.
Can you work with our existing IT team?
Yes. You may want help with user support, particular technologies or work your own team does not have time to cover. We agree responsibilities, access and approvals together. Your people keep the decisions and tasks assigned to them, while the handover between teams stays clear enough to use during a real incident.
Do we have to be based in London?
No. We are based in Sevenoaks and support businesses in Kent, London, Berkshire and across the UK. Tell us where your staff and important systems are located. Remote help and on-site arrangements depend on those locations and the service agreed, rather than a promise that every type of attendance is included everywhere.
How much will managed IT cost?
Users, devices, applications, licences and the level of support all influence the price. Security requirements and work needed at the start can also affect the proposal. Our calculator gives an indicative starting point, not a fixed quote. We confirm the environment, responsibilities and current pricing before you decide on a service.
Let’s talk about your IT
Tell us what would
make your working day easier
Tell us what is working, what is frustrating and what you would like to change. A recurring problem or an unfinished plan is a useful starting point. Our technical team will help you work out which question to answer first and what the next step involves.