Find out what an MSP does, how ongoing support differs from a project and which decisions stay with your business.
Proxar · UK expertise
MSP overview
Choosing an IT provider is easier when you know what to ask. These guides cover what an MSP does, how to compare support proposals and what to check before changing provider.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
New to managed IT support?
An MSP looks after the parts of your IT you agree to hand over. That might mean help for staff, routine maintenance or support alongside your own IT manager. Our guide to managed service providers explains the different arrangements without assuming you already know the terminology.
Start with the work that needs doing. Who sets up a new starter? Who follows up a recurring fault? Who notices when equipment needs replacing? Our guide to the benefits of an MSP helps you connect those everyday questions to the kind of support worth paying for.
Already have a provider?
A monthly report can look healthy while your staff are still frustrated. Assessing your existing MSP looks at repeat problems, useful communication and whether agreed work is getting done. It also helps separate a service gap from a task that was never included.
When comparing alternatives, use the MSP checklist to ask each provider the same questions. Keep unanswered items visible. A lower monthly fee means little until you know which licences, projects and responsibilities sit outside it.
Business leaders discussing their managed service provider requirements · Illustrative image
Budgeting for support or planning a change
Our IT support cost calculator gives you an indicative starting point for a budget. Keep a note of your choices so you can discuss what is included, what needs checking and what a formal quote would cover.
Thinking about moving on? The guide to changing IT provider covers access, ownership, notice periods and the point at which support transfers. You do not need a complete technical inventory to begin the conversation, but it helps to bring your current contract and a short list of the things you would like to improve.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Your next step
Not sure where to start?
Tell us how your IT is looked after today and what is prompting you to review it. We can talk through whether you need a different service, extra expertise or a better handover plan.