Review business AI tools, the information they can access and the practical controls and guidance needed around their use.
Proxar · UK expertise
Managed SOC services
When a security alert arrives, someone needs to decide whether it matters and what happens next. A managed SOC brings agreed security signals into an investigation and escalation process.
We help define the coverage you need. Monitoring hours, analyst availability, response targets and authority to contain an incident must be explicit in the proposal.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Check what the service can actually see
Investigation depends on the data available. Identify the accounts, devices, cloud services and other systems intended for coverage, then check the licences, permissions and collection arrangements needed for them.
Missing endpoint data or a disconnected source can leave a gap behind an otherwise busy dashboard. The service should explain how collection health is checked and who fixes a problem that prevents useful evidence reaching the investigation team.
Agree the action before an incident needs it
The proposal should describe triage, investigation and severity, together with named contacts and any out-of-hours arrangements. It also needs to distinguish actions allowed under standing authority from those requiring approval.
Be precise about targets. Acknowledging an alert, containing an incident and restoring a business service are different outcomes. Evidence retention, handling and the handover into remediation or recovery should be clear, including work that needs another supplier or a separate agreement.
Security analysts reviewing alerts in a managed monitoring service · Illustrative image
Test the decisions as well as the data feed
Consider suspected account misuse. The team may need sign-in evidence, device context and confirmation that the activity was not planned. Disabling the account could also interrupt a person or an automated process. The authority to do that should not be left undecided until the alert arrives.
Onboarding should check data collection and contact routes, not only connect tools. Record what remains outside coverage and any limitations on investigation or response. For continuing work on preventive controls, see managed cyber security. Detection and prevention need a working relationship, but neither makes the other unnecessary.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Before you decide
Your questions, answered
Does a SOC replace preventive security work?
No. Access controls, supported systems and protection settings still need ongoing care. The SOC investigates agreed signals and escalates or responds within its authority. Keep the responsibilities for maintaining controls and resolving findings clear alongside the investigation service.
Is incident recovery automatically included?
No assumption should be made. Investigation, containment, forensic work, rebuilding systems and business recovery are different activities. Confirm the tasks, access, skills and commercial arrangements for each. The proposal should explain the handover when an incident needs work beyond the SOC service.
Does managed SOC always mean a 24/7 human response?
No. Confirm monitoring hours, analyst coverage and incident response arrangements separately. Continuous data collection does not itself establish when a person investigates or takes action. Any out-of-hours commitment needs to state the qualifying incidents, contacts and response target it actually covers.
What do we need to provide during an incident?
Authorised contacts, business context and access to agreed evidence can be important. Your team may need to approve an action or involve an application supplier. Work through those responsibilities before onboarding so a useful alert is not left waiting because nobody knows who can make the decision.
Your next step
What should happen when a serious alert arrives?
Tell us which systems need coverage, which tools you already use and who can make incident decisions. We will help you work through the investigation and response arrangements you need.