Keep your existing cloud infrastructure and get help with agreed administration, maintenance, capacity reviews and controlled changes.
Proxar · UK expertise
Managed IT services
Your staff need help when IT stops them working. Your systems also need attention between those calls. Managed IT brings the support, upkeep and planning you agree with us into one working arrangement.
We can look after a defined environment or support your own IT team. You keep control of the decisions that belong with your business.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Cover the work, not just the helpdesk
User support, device administration, infrastructure and security all need attention, but a service does not include them just because it is called managed IT. We work through what your business needs and identify the responsibilities in the proposal.
Licences, replacement equipment, projects and other suppliers need to be clear too. For infrastructure you already hold in the cloud, see cloud management. For hosting supplied with management, see managed cloud. The distinction helps you compare what you are actually buying.
Make it easy to find out who does what
Your team should be able to see who and what is supported, how to ask for help and which hours and priorities apply. Routine maintenance, change approval, service reviews and separately priced work need equally clear answers.
A fault may involve an application vendor or connectivity provider. Agree who coordinates that investigation and keeps staff informed, even when another supplier must carry out the final repair. The person affected should not have to manage the suppliers simply to get back to work.
IT engineer providing managed IT support at an office desk · Illustrative image
Start with the systems your people depend on
Onboarding needs authorised access, asset records, contracts and a view of the applications that matter most. Known faults and existing protection arrangements should be recorded so inherited issues do not disappear into a handover.
An internal IT manager might retain strategy and project approval while we handle agreed support and operational work. Where the business needs broader coordination, a virtual IT department may be a better fit.
The early priorities should be practical: establish the route to support, confirm access and identify urgent gaps. Larger improvements need a plan of their own rather than a promise that every longstanding problem will be resolved as soon as the service starts.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Before you decide
Your questions, answered
How is this different from helpdesk support?
Helpdesk services focuses on user incidents and requests. Managed IT can also cover agreed maintenance, administration and service reviews. We explain the actual combination in the proposal, including the work retained by your team or another supplier, rather than assume the service name covers everything.
What determines the price?
The users, devices, platforms, service hours and responsibilities all affect the work involved. Compare recurring charges with licences, equipment and one-off projects separately. A user count is a useful starting point, but the service your business needs is more specific than the number of people on the payroll.
Can you work alongside our existing IT team?
Yes. Your team can retain the areas it already handles well while we support agreed users, systems or operational tasks. We establish who approves changes and how shared incidents are passed between teams, so the arrangement adds capacity without creating uncertainty about ownership.
What happens when we move from another provider?
We need to review access, records, contracts and the systems your staff rely on. The handover should identify open issues and the point when staff start using the new support route. A separate technology change may need its own project plan; switching responsibility does not automatically mean replacing your systems.
Your next step
What would make your IT easier to live with?
Tell us where support falls short, which systems matter most and what your own team wants to keep. We will help you build a managed service around those needs.