Turn overdue updates and routine checks into planned maintenance, with sensible windows, verification and a visible record of exceptions.
Proxar · UK expertise
24/7 network monitoring
Network checks can keep running after the office closes. The important question is what happens when one detects a problem. We help you choose useful checks and connect them to the people responsible for investigating.
Continuous automated monitoring and a round-the-clock engineer response are separate commitments. We make that distinction clear before you rely on the service.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Check the connections your business relies on
A device answering a basic check does not prove that every application works. Decide which devices, interfaces and links matter, what information is available and which checks can say something useful about the service behind them.
Monitoring needs access and a reliable way to send alerts. A check that depends entirely on the connection it is watching may lose visibility when that connection fails. That limitation should be understood rather than discovered during the first outage.
Make an alert worth reading
Useful alerts identify the affected component, the condition found and the route for investigation. Thresholds need to reflect normal use: a scheduled backup transfer is not necessarily the same problem as congestion during the working day.
We agree the monitored list, exclusions, maintenance windows and severity levels. We also establish the alert destinations, investigation hours and responsibility for contacting suppliers. Repeated noise needs attention too, or an important warning can become just another notification to dismiss.
Network analyst reviewing connectivity alerts during an evening shift · Illustrative image
Who investigates at two in the morning?
That question deserves a direct answer. Automated checks may run continuously while human investigation follows separately agreed hours. A staffed network operations centre arrangement needs an explicit account of coverage, triage, escalation and permission to act.
An internet failure may need local power checks, a carrier case or help from your own team. The service should explain who coordinates those steps and who keeps your business informed. The word monitoring alone does not settle any of them.
Test representative alerts and contact routes when the service is introduced, then revisit them as systems and people change. Recurring incidents and capacity trends can also inform network maintenance, where planned work offers a better answer than dealing with the same warning repeatedly.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Before you decide
Your questions, answered
Does 24/7 monitoring include a 24/7 engineer response?
Not automatically. The checks can run continuously while investigation follows separately agreed service hours. We discuss who receives overnight alerts, when a person acts and what they are authorised to do. The proposal must state the human response arrangement rather than leave you to infer it from the monitoring schedule.
Will every fault detected by monitoring be fixed?
Fixing a fault depends on the support agreement, access and ownership of the affected component. A carrier may need to repair a circuit, or your business may need to approve a capacity change. Monitoring identifies a condition; the accompanying support and escalation arrangements determine what happens next.
Can you monitor application availability as well as devices?
We can review which service checks are practical and relevant to the environment. Available access and dependencies determine what can be observed. The coverage record should explain both the checks included and their limits, because a healthy device does not establish that every user can complete every application task.
How do you avoid a constant stream of unnecessary alerts?
Thresholds and maintenance windows need to reflect the way your network is used. Review recurring notifications with the people who understand the affected service, then distinguish expected activity from a condition worth investigating. Removing noise should not hide genuine problems, so adjustments need a reason and appropriate review.
Your next step
What should happen when your network raises an alert?
Tell us which connections matter most, the warnings you receive today and the hours when human help is needed. We will work through monitoring and response separately so the arrangement is clear.