Know the supported environment
Record the products, versions and connections included, along with important application paths. External circuits and supplier responsibilities can affect what the support team can diagnose or repair.
Proxar · UK expertise
Cisco and Meraki support
When an application loses its connection, the fault is not always in the nearest network device. We help investigate Cisco and Meraki issues by following the affected service and the evidence around it.
The support arrangement needs to cover the products, versions and supplier handovers your network relies on.
How it works
Follow the connection, not a guess
Timing, affected users and recent changes help narrow a fault. The investigation also needs to account for circuits and services controlled by your other suppliers.
Keep useful evidence available
Note when the problem happens, who is affected and which application fails. Relevant logs and recent change information help distinguish equipment, configuration and provider issues.
Prepare the escalation route
Some faults need vendor assistance or replacement equipment. Check entitlements and supplier contacts in advance, including who keeps you informed when several organisations are involved.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Specialist help alongside the people who know your systems
Network support should follow the affected path from the user or application through the infrastructure. We agree the Cisco and Meraki environment covered and how incidents involving another supplier are handled. That gives the investigation a starting point without assuming every fault is ours to repair directly.
Vendor entitlements, replacement hardware and circuit repairs are separate dependencies. They matter particularly when your business relies on connections to external organisations. Knowing the right contacts and responsibilities beforehand helps avoid a fault becoming a chain of unrelated tickets.
Your own IT team can retain application ownership and everyday user support. We can focus on the network work you need. For a broader arrangement involving Proxar-owned network equipment, explore managed network. The equipment model and the support work should be compared separately.
Network support engineer investigating a connectivity issue · Illustrative image
Client experience
What our clients say
“Proxar’s exceptional responsiveness and seamless collaboration with building management and service providers enabled them to deliver a rapid solution that exceeded our expectations.”
Your service
Put the support route in writing
You need to know what is covered, how the investigation works and who follows up when another organisation is involved.
Environment and entitlements
Covered devices, software, links and service paths, with the access and vendor-support details needed for investigation.
Evidence-led diagnosis
A comparison of timing, affected locations and recent changes to narrow the fault and decide the next useful check.
Supplier follow-up
Who deals with vendors and circuit providers, gives progress updates and confirms restoration with the application owner.
Before you decide
Your questions, answered
Can you support just our network?
Yes. A specialist network arrangement can sit alongside your IT team. We agree the products, connections and work covered, plus the handover for application or supplier issues. That lets your team retain its existing responsibilities without leaving the network investigation unclear.
Does support include replacement hardware?
That depends on the device entitlements and the service you agree. Check the relevant vendor cover, replacement arrangements and responsibilities before relying on them. Do not assume every piece of equipment has the same protection or that a support fee includes all replacement costs.
What information helps when we report a fault?
Describe who is affected, the application or connection involved and when the problem started. Note whether it is intermittent and whether anything changed recently. Share logs through the agreed process; useful context can help narrow the investigation without asking staff to diagnose the cause themselves.
Will you deal with our circuit or application supplier?
Supplier coordination can be included where agreed. The scope should say who opens and follows up cases and who communicates progress. A circuit repair or application fix may still belong to that supplier, so their involvement and support entitlement need to be understood.
Your next step
A network fault that keeps coming back?
Tell us what stops working, who is affected and which Cisco or Meraki equipment is involved. We will help you work out the support and supplier coordination the investigation needs.