Help staff complete everyday work across devices, Microsoft 365 and shared information, with connected troubleshooting and clear access approvals.
Proxar · UK expertise
Microsoft endpoint support
When a work computer will not let someone sign in or open the application they need, the cause is not always the device itself. We help staff with agreed Microsoft endpoint problems and follow account or management issues to the right team.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Understand how your devices are managed
We review the device list, supported operating environments and how computers are joined and enrolled. Remote workers, shared devices and specialist applications may need different arrangements from a standard office laptop.
Device identity and device management are related, but they are not the same thing. Knowing how policies and applications reach the computer helps us distinguish an individual fault from a wider configuration problem. The supporting services also need clear owners.
Avoid rebuilding a computer before understanding the problem
A user unable to reach a resource may have a device fault, an account restriction or an application issue. Useful troubleshooting follows the evidence across those areas rather than repeatedly applying the same device fix.
We agree the covered computers and applications, remote-support permissions and identity checks. Update issues, application faults and escalation to management-platform specialists need a clear route. Hardware repair, replacement and on-site work are separate practical arrangements to establish before they are needed.
Technician preparing laptops for Microsoft endpoint support · Illustrative image
Give recurring device problems a wider review
If the same configuration or deployment issue keeps returning, another individual fix may not be enough. The support record should help identify what needs investigation or a separately approved change to the management setup.
Intune consultancy addresses management-design questions. Modern workplace security focuses on control improvements. These can follow from support findings, but larger design changes should not be assumed to form part of every endpoint request.
Bring your device numbers, management tools and examples of the problems staff encounter. That lets us discuss support around the working environment rather than treat every Microsoft-based computer as an identical requirement.
Client experience
What our clients say
“The team are responsive, efficient and very friendly – no query too small and yet also able to handle more complex issues and provide appropriate solutions.”
Before you decide
Your questions, answered
Does endpoint support cover every Microsoft service?
No. Device assistance, tenant administration, server work and application support are distinct responsibilities. The proposal identifies the systems and tasks included, plus the route to specialists where an incident crosses those boundaries. Any licensing or access requirements also need to be understood before coverage is agreed.
Can you help staff working away from the office?
We can discuss remote workers as part of the supported environment. Device access, connectivity and the applications involved determine what assistance is practical. The service also needs a route for a failed device or connection that cannot be resolved remotely, including how replacement or physical attendance is arranged.
What happens when a problem is caused by a management policy?
The investigation should record the evidence and reach the team responsible for that policy. A change may affect more devices than the one being reported, so it needs the right review and approval. Rebuilding the affected computer without addressing the cause can simply allow the same problem to return.
Are replacement laptops and physical repairs included?
Those arrangements need to be confirmed separately from routine remote support. The proposal should explain equipment supply, warranty or repair responsibilities and any on-site work. A user can need a replacement even when the original incident was reported through the helpdesk, so the handover should be clear.
Your next step
Which device problems keep interrupting your team?
Tell us how your Microsoft devices are managed and what staff struggle with most often. We will help you plan the support route and the specialist responsibilities needed behind it.