Follow the connections
A collaboration issue may involve permissions, the device or connectivity as well as the application. Investigating those together helps avoid sending the user from one product owner to another without progress.
Proxar · UK expertise
Modern workplace support
Your staff should not have to work out whether a problem belongs to their laptop, account or application before asking for help. We look at the task they are trying to complete and follow the connected systems behind it.
How it works
Support the working day, not just the product
Signing in, joining a meeting and opening a shared file each involve several moving parts. Useful support keeps the person’s task in view while checking the technology.
Make changes consistent
New starters, replacement devices and role changes need the right information and approvals. Documented standards help staff begin with the access and setup they actually need.
Explain what changed
A new security setting can alter a familiar workflow. Clear instructions and a known support route help people understand the change instead of treating it as another unexplained fault.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Help that starts with what the employee needs to do
Modern workplace support connects devices, Microsoft 365 and everyday access to the way people work. The covered platforms and tasks are agreed with you, so staff know where to start and application owners keep the business decisions that belong with them.
A laptop ready to use is not the same as a person ready to work. Accounts, shared workspaces and specialist applications may each need separate preparation or approval. Looking at the complete task helps identify what is missing without assuming every support request is a device fault.
Remote helpdesk and support covers the remote assistance route. SaaS administration looks at responsibilities around online applications. Those services can complement workplace support, with the included work and supplier handovers made clear.
Providing modern workplace support for a laptop and docking station · Illustrative image
Client experience
What our clients say
“The team are responsive, efficient and very friendly – no query too small and yet also able to handle more complex issues and provide appropriate solutions.”
Your service
Put everyday requests on a clearer footing
We agree what your staff can ask the support team to do, what needs approval and where specialist or on-site help enters the process.
Ready to start
The onboarding and device preparation tasks included, with the access approvals and application requirements supplied by your business.
Everyday assistance
The covered Microsoft 365 and device issues, including the account or connection checks needed around them.
Specialist handovers
The route for application suppliers, hardware attendance or larger changes that fall outside routine user support.
Before you decide
Your questions, answered
Is this the same as designing a modern workplace?
No. Design and deployment establish or change the environment. Support helps employees use it and resolve agreed problems during the working day. A redesign or rollout may follow from recurring issues, but it needs its own plan rather than being assumed to form part of routine assistance.
Can our team keep control of permissions?
Yes. Your nominated owners can retain approval while Proxar carries out agreed administration and troubleshooting. The process needs to say who can request a change and who can authorise it. That keeps support responsive without making the helpdesk responsible for business decisions about access.
Does support cover personal devices and every application?
Coverage depends on the devices, platforms and tasks agreed. Personal devices and specialist applications can introduce different access and support constraints. We review the working environment and record the boundaries so staff do not discover them only after they have reported a problem.
Can you help after a change to collaboration or security settings?
Assistance with the agreed environment can include troubleshooting how a change affects users. The support team needs useful change records and any instructions staff received. Where the answer requires redesigning a policy or changing an application outside the service, that work should follow the appropriate approval and specialist route.
Your next step
Which everyday IT tasks are harder than they should be?
Tell us how your people work and where devices, access or collaboration get in the way. We will help you plan support around those tasks, with the right approvals and specialist help behind it.