Bring Proxar-owned network equipment and agreed management together, with clear support, replacement and end-of-service arrangements.
Proxar · UK expertise
SME infrastructure support
A smaller business can still have a complicated IT setup. You may rely on a server, cloud applications and several suppliers without having a specialist for each one. We help you build an infrastructure support arrangement around that reality.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Small does not always mean simple
Headcount alone tells us little about the systems keeping your business running. A small team may depend on specialist software, shared storage or connections to customers and suppliers. We begin with those dependencies and the effect a failure would have on your working day.
You do not need perfect documentation to start the discussion. A list of important applications, equipment and suppliers helps reveal where support already exists and where nobody has clear responsibility. Unsupported systems or missing access need to be identified early.
Make it easy to report a useful problem
Your nominated contact does not need to diagnose the fault before asking for help. They do need a clear reporting route and a way to explain who is affected, what cannot be done and when it began.
We work through the access and permissions needed for the proposed service, including who can approve a disruptive change or additional cost. These are practical decisions to make before an incident, particularly when the person who normally handles IT is away.
Consultant supporting IT infrastructure in a small business · Illustrative image
Join up the suppliers around the system
An application supplier, internet provider and equipment support company may each own part of the answer. Your infrastructure support arrangement needs to explain who coordinates the investigation and when an on-site visit or vendor case falls outside the included work.
Recurring administration is a separate consideration. Managed infrastructure covers ongoing work on agreed systems. You may need that alongside incident assistance, especially where maintenance repeatedly loses out to everyday demands.
We help you distinguish what is already covered, what needs another supplier and what your business wants Proxar to take on. A service that fits those responsibilities is more useful than a broad promise to handle everything.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Before you decide
Your questions, answered
Do we need an in-house IT specialist?
Not necessarily. We need an authorised business contact who can explain the impact of a problem and arrange approvals or access where required. They do not need to identify the technical cause themselves. The service should make clear which decisions stay with your business and how those decisions reach the right person.
Can you work with our existing software supplier?
Supplier coordination can form part of the agreed service. We establish who owns the application, what support entitlement is available and who can raise or approve a case. Proxar cannot assume the supplier’s contractual obligations, so the investigation and escalation route needs to respect that division.
Are site visits included?
The proposal needs to state the remote and on-site arrangements, coverage and any separate charges. Physical access or a hardware fault may need a visit even where most assistance is remote. We discuss the locations and practical access requirements rather than assume every incident can be resolved from elsewhere.
How do you decide which systems can be supported?
We review the technologies, condition, available access and existing supplier support. Important applications and business dependencies matter as much as the device count. Where something needs updating, documenting or replacing before support can be accepted, that work should be identified rather than hidden inside a general service description.
Your next step
Let’s start with the IT your business depends on
Tell us which systems matter most and what happens when they need attention. We will help you sort out a workable support route, including the decisions and supplier responsibilities that stay with your business.