Connect the evidence
An interruption may start on-site and appear as a cloud symptom. Relevant events and dependency records help the investigation follow that path instead of stopping at the first healthy component.
Proxar · UK expertise
Hybrid monitoring
A cloud application can stop working because of a system still in your office. Hybrid monitoring looks across those connections, helping your team follow the problem rather than investigate each dashboard in isolation.
How it works
Follow the whole service, not just one component
Identity, networking, servers and cloud resources can all contribute to the same user problem. We help identify which connections need to be visible together.
Keep one investigation connected
Agree who coordinates when several teams are involved. Useful timestamps, recent changes and shared findings help prevent separate investigations from repeating the same checks without reaching the dependency.
Update checks when systems move
A migration changes where useful information is available. Monitoring needs attention in the change plan so a moved application does not lose checks that used to reveal a problem.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
A mixed environment needs joined-up visibility
Your business service may depend on an on-site database, a cloud application and a connection between them. Each component can look healthy in its own console while the complete service remains unavailable.
We establish the dependencies and the signals that are practical to collect. That includes gaps: a supplier-controlled component or restricted log source may limit what the service can observe. Existing tools can be part of the discussion rather than an automatic reason to replace everything.
Hybrid management covers agreed ongoing administration across a mixed environment. Monitoring provides information and alerts; the accompanying support arrangements determine who investigates and fixes a problem. Those responsibilities need to meet cleanly, particularly where more than one supplier is involved.
Engineer monitoring local infrastructure and cloud services · Illustrative image
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Your service
Give cross-system incidents a clearer route
The starting point is a view of what the business service depends on, not a requirement to put every available metric into one screen.
Important connections
The cloud and on-site components behind the service, including the paths and identities they rely on.
Checks and blind spots
The signals available, their alert conditions and the dependencies that cannot be observed directly.
Investigation ownership
The teams responsible for each layer and the person or service coordinating when the fault crosses those boundaries.
Before you decide
Your questions, answered
Does monitoring include resolving the issue?
Only where the support arrangement includes that work. Detecting a condition, investigating its cause and making a corrective change are distinct responsibilities. We connect the alert route to the agreed support team, including any supplier handover or business approval needed before action can be taken.
Can our existing monitoring tools stay?
We can review the checks and information already available. The right approach depends on access, supported connections and the gaps or duplication in the current setup. We should understand those details before promising that a particular integration or consolidated view will be possible.
What changes when we move an application to the cloud?
Its dependencies and available logs may change, even when staff use it in much the same way. Review the checks, alert destinations and investigation access as part of the move. Otherwise a monitoring arrangement designed for the old location may leave an important part of the new service unseen.
Who leads an incident involving several suppliers?
That needs to be agreed alongside the technical coverage. One team may investigate the network while another owns the application, but somebody must coordinate findings and the next action. The process should also explain how your business is updated rather than leave you to reconcile separate supplier responses.
Your next step
Are cloud and on-site teams seeing different parts of a fault?
Tell us which services cross the two environments and how they are monitored today. We will help you identify the missing connections and establish a clearer route for investigating problems together.