Give staff a familiar place to ask for IT help, with attention to recurring faults and the work needed between support requests.
Proxar · UK expertise
IT compliance management
An assessment deadline or customer questionnaire can leave you with a long list of IT questions and no obvious place to start. We help turn the requirements into technical actions, evidence and decisions you can keep track of.
First, we establish what the review covers. An internal policy, a customer request and a certification assessment may need different evidence.
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Find out what each requirement means for your IT
Start with the systems, information, locations and suppliers included in the review. For each relevant requirement, identify the control in place, who looks after it and what evidence is available. Record anything outside the review so a completed checklist does not imply it was examined.
Take access reviews. A screenshot of user accounts does not explain who checks permissions or what happens when someone changes role. The process, the decisions and the follow-up may all matter to the person reviewing the evidence.
Keep evidence and unfinished work together
An evidence register should make the next conversation easier. It needs to show what a record demonstrates, who owns it and when it was checked. Alongside it, keep a list of gaps, proposed actions and the approvals needed to make a change.
Not every finding can be fixed in isolation. An access control may depend on application work; an exception may need a business decision. Prioritise with those dependencies in view. Evidence can itself contain sensitive information, so access and sharing need care rather than a widely accessible folder of screenshots.
Compliance manager reviewing IT controls and supporting records · Illustrative image
Technical help is not the same as certification
Implementing a control, interpreting a requirement and independently assessing compliance are different roles. Your organisation remains responsible for its obligations and decisions. Certification or legal assurance must come from the appropriate qualified party; this service does not promise an assessment outcome.
We can discuss the technical work and preparation you need, including how completed actions will be checked. Where the issue is ongoing coordination across security teams and suppliers, outsourced security management may be the more relevant service.
Bring the actual requirement and any previous findings to the first discussion. That helps avoid spending time collecting evidence that does not answer the reviewer’s question.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Before you decide
Your questions, answered
Does this guarantee certification?
No. The outcome depends on the applicable requirements, the full assessment and the assessor’s findings. We can help with agreed technical controls, evidence and preparation. We do not replace an independent assessor or promise that completing a set of IT tasks guarantees the result.
Can you help with a customer security questionnaire?
We can discuss the technical questions and evidence within an agreed scope. Your business needs to approve the final response and any commitments it makes. Where an answer is not yet known, it should remain an open item rather than be filled with an unsupported assurance.
What do you need before starting?
The requirement or questionnaire, the systems it covers, the deadline and any earlier findings are useful starting points. Include the people responsible for the relevant policies and business decisions. We can identify missing information and the technical discovery needed before agreeing the work.
Will you fix the gaps as well as identify them?
That depends on the engagement. Reviewing requirements and implementing changes are separate pieces of work unless both are included. We make clear which actions we will carry out, which need another team and what approval or testing is required before a finding can be closed.
Your next step
A review coming up?
Send us the requirements, deadline and any findings you already have. We will help you work out which IT actions and evidence need attention, and which decisions belong with your business or assessor.