Give staff a familiar place to ask for IT help, with attention to recurring faults and the work needed between support requests.
Proxar · UK expertise
Network management for equipment you own
Keep ownership of your network equipment and bring in Proxar to help look after it. We agree the management work you need, from configuration records and maintenance to investigating faults.
This can sit alongside your own IT team. For a service using equipment owned by Proxar instead, see managed network.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
Get a reliable picture of the network
Before taking on management, we need to understand the devices, their support status and the access available. Existing diagrams and configuration records help us see what connects to what and which parts of your business depend on those connections.
That review can uncover unsupported hardware, missing records or a fault that needs separate work. We make those issues visible before agreeing ongoing coverage. Taking on management is not the same as declaring every inherited component healthy.
Change the network without losing the bigger picture
A firewall rule or routing change can affect an application somewhere else. For significant work, we consider the intended result, approval, testing and a way back if the change does not behave as expected.
Configuration records, backups, maintenance planning and equipment lifecycle reviews can form part of the management service. Firmware, subscriptions and vendor support need explicit arrangements too. The aim is to know what has changed and why, rather than leave the next engineer to reconstruct the history.
Administrator checking equipment for business network management · Illustrative image
Follow the fault from the user’s point of view
Staff rarely report a routing issue. They report a slow application, a dropped call or remote access that will not connect. Investigation needs to follow the affected path through Wi-Fi, switches, security controls and external connections.
We agree who coordinates that work and which suppliers must take part. Network evidence helps distinguish a device problem from an application or circuit fault. Where another team owns the repair, the route for sharing that evidence and following up should still be clear.
Keep your team in the loop
Responsibilities can be divided by technology, site or activity. Your staff might handle everyday user support while we manage the network. Shared change records and clear contacts help both teams work from the same information.
A specific design question or upcoming change may be better handled as network consultancy. You do not need to replace an otherwise suitable network just to get outside expertise; the starting point is what it needs and whether it can be supported.
Client experience
What our clients say
“Proxar’s exceptional responsiveness and seamless collaboration with building management and service providers enabled them to deliver a rapid solution that exceeded our expectations.”
Before you decide
Your questions, answered
Do we have to replace our existing equipment?
Not automatically. We first look at suitability, support status and authorised access. Where a device creates a limitation or risk, we explain it and discuss the options. Replacement should have a practical reason, not simply be a condition hidden in the word management.
Does the management fee include new hardware?
Your equipment remains yours under this model. Purchasing or replacing devices can be discussed separately, but it should not be assumed to be part of routine management. The proposal should distinguish the ongoing work from equipment, subscriptions and any project needed to improve the network.
Can our team continue making network changes?
That needs an agreed working arrangement. Both teams should know who can change which systems and how records are updated. Otherwise an unrecorded adjustment can complicate fault-finding or undo planned work. We can divide responsibilities around the access and expertise your team already has.
Can you help when the broadband supplier says the network is at fault?
We can discuss the investigation and supplier-coordination work you need covered. Useful evidence follows the affected connection rather than assuming either side is responsible. Circuit repairs may still belong to the connectivity provider, so the agreement should explain who gathers information and follows the case through.
Your next step
Want help with the network you already own?
An equipment list or a rough diagram is a useful start. Tell us which sites are involved, who manages them today and where faults or changes are taking too much of your time.