Give staff a familiar place to ask for IT help, with attention to recurring faults and the work needed between support requests.
Proxar · UK expertise
Managed hosting with clear operational ownership
An application needs more than somewhere to run. It needs updates, attention when something goes wrong and a clear plan for recovery. Managed hosting brings the hosting environment and agreed ongoing care together.
We start with the application and work out which parts we will manage, alongside your team and software supplier.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
A working server is not the whole story
Your application may rely on an operating system, database, certificates and connections to other systems. We identify which of those layers are included in the hosting service and which stay with your software supplier or internal team.
That matters most when there is a fault. A server can be running while staff still cannot use the application. The support arrangement needs a route to investigate across those layers and involve the right people, rather than stop at a healthy infrastructure dashboard.
Give routine work a place in the calendar
Updates, renewals and capacity changes need attention before they become interruptions. We agree the maintenance work included, when it can take place and how you will hear about changes that may affect users.
Where a change touches the application, its owner needs to help test the result. Recording that responsibility is more useful than assuming an infrastructure update cannot affect the software above it. It also gives everyone a clearer route back if a change does not behave as expected.
Technician inspecting equipment used for managed hosting · Illustrative image
Decide what recovery needs to achieve
The business should decide which services matter most, how long an interruption is tolerable and how much recent data could be lost. Those answers guide the protection and restoration arrangements in the proposal.
Resilient infrastructure, backup and application recovery are not the same thing. We keep them distinct so you can see what is included and who does each part. A copy of data is useful, but someone still needs to know how the service will be put back into use and checked.
Keep the arrangement useful as the application grows
More users or data may require extra capacity, a different maintenance window or work on the application itself. The service needs a way to review those changes and explain the effect on charges before you approve them.
For a discussion focused on hosting resources, see cloud hosting. For a broader Proxar-supplied cloud environment with management, explore managed cloud. We can help you distinguish those requirements without making you choose a label first.
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Before you decide
Your questions, answered
Is managed hosting another name for IaaS?
No. Infrastructure as a Service describes a resource model, such as virtual servers and storage. Managed hosting describes the hosting and operational work supplied under an agreement. IaaS may be part of that arrangement, but it does not by itself say who maintains operating systems or handles incidents.
Will Proxar support the application itself?
The proposal identifies any application-level work included and the tasks retained by your software publisher or another specialist. We also establish how incidents reach them. Do not assume that managing the hosting automatically includes changing application code, supporting every integration or replacing the publisher’s support contract.
How do we decide the recovery arrangements?
Start with the business impact: which application must return first, the interruption you can tolerate and how much recent work could be lost. Those requirements guide the protection, restoration and testing to discuss. The agreed service should record the resulting responsibilities rather than make a general uptime promise.
Can an existing application move into managed hosting?
That depends on compatibility, licensing and its connections to other systems. A review needs to establish those requirements and any preparation needed. The migration and acceptance work should be clear alongside the ongoing hosting service, so everyone knows when delivery ends and routine management begins.
Your next step
Who looks after your application once it is hosted?
Tell us what you need to run and where support currently stops. We will talk through the hosting layers, day-to-day work and recovery arrangements that need to sit around it.