Check for missing devices
Compare the devices you expect to protect with those enrolled and reporting. Missing agents, unsupported systems or rarely connected laptops can leave gaps that a licence total does not show.
Proxar · UK expertise
EDR and XDR management
A detection tool is only useful when the right devices report to it and someone knows what to do with the alerts. We help turn EDR and XDR capabilities into agreed work around coverage, investigation and response.
How it works
The work around the detection tool
A licence starts the process; it does not complete it. Devices need onboarding, evidence needs reviewing and the people responding need to know which actions they can take.
Know what investigation includes
EDR focuses on device activity. XDR can bring in other evidence, depending on the platform and integrations. Check the actual sources and investigation work included instead of assuming every alert receives the same service.
Think before cutting a device off
Isolating a suspicious device may limit exposure but can also stop important work. Agree permissions, exceptions and the route to recovery before the response team faces that decision under pressure.
Technology partnerships
Technology partners you know
We help you choose and look after the technology your team uses every day.
From evidence to an authorised next step
Endpoint detection and response looks at activity on devices. Extended detection and response can connect additional security signals where the chosen products and integrations support them. In both cases, someone needs to interpret the evidence and decide what can happen next.
We agree the expected device coverage, connected sources and permissions around investigation. That includes how missing data is identified and how an alert reaches the people who manage the affected account, application or device. A busy console is not the same as a complete operating service.
Containment needs its own rules. Some actions may be approved in advance; others need business input because of their effect on users or a critical process. For the Microsoft product family and its configuration, see the Microsoft Defender platform. The tooling and the ongoing response workflow need to be considered together.
Specialist reviewing endpoint protection and detection alerts · Illustrative image
Client experience
What our clients say
“I’ve worked with Proxar for a number of years and have always found them to be honest, knowledgeable and informative.”
Your service
Make the response arrangement clear
The proposal should explain what the service sees, what is investigated and who can authorise the next action.
Onboarding and coverage
The devices and connected signals included, with a way to identify missing agents, stale reporting and other gaps that need attention.
Investigation and tuning
The alert review and context gathering included, plus a process for recurring false positives rather than simply ignoring noisy rules.
Containment and recovery
Who can isolate a device or restrict access, which exceptions require approval and who takes responsibility for restoring the affected service.
Before you decide
Your questions, answered
Is EDR the same as antivirus?
EDR concerns evidence and investigation at endpoints. Prevention and response capabilities vary by product, so the name alone does not define the protection you receive. A managed service also needs people, coverage and authorised actions around the tool; installing software does not settle those responsibilities.
Can every threat be contained automatically?
No. The available actions depend on the product, permissions and agreed policies. Some need more investigation or human approval, especially where isolation would stop critical work. The proposal should state what can happen automatically and what requires a decision rather than imply universal automatic protection.
How do we know all our devices are covered?
Compare the expected device inventory with enrolled and reporting endpoints. Investigate missing, stale or unsupported devices rather than relying on the licence count. The service needs an owner for fixing coverage gaps, including cases where deployment or device changes require separate work.
Does this include a round-the-clock response?
Only where the service agreement states it. Collection, alert review and human response can have different coverage hours. Confirm each, along with qualifying incidents, escalation contacts and action authority. Do not read a 24/7 commitment into the product’s ability to generate alerts continuously.
Your next step
Are your detection tools turning into useful action?
Tell us what you use today and what happens when an alert arrives. We will help you check coverage, investigation and the authority needed to respond.